Carfinance Complaints and Reviews

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Carfinance
Main address:
(800) 900-5150, , loanhelp@carfinance.com
  • 20+2 mobile complaints
  • $64.6K claimed losses
  • $2.9K average
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got a letter that said I been pre selected to apply for refinance. According to information obtained from my credit report. I put in a application only because they said in the letter that they checked my credit. I was told that I would receive a e mail regarding my application. Never did receive one. Finally I called and told I was declined. If there was any problem with my credit they would... Read more

Was this review helpful? 2 0

Resolved      

You do realize you're dealing with a company that specializes in financing automobiles to people with less than perfect credit, right? You really can't expect to get the red carpet treatment when you do not deserve the red carpet treatment. If you had a 750+ credit score then you wouldn't need CarFinance, now would you? As for the late payment and any verbal agreements you had made with the... Read more

Was this review helpful? 2 4

     

They are skirting around things and do just enough to get away with things. Trying to navigate their website is ridiculous. If you want to have money taken out of your account it's through Western Union. I am on Credit Karma and they were a suggested vendor to refinance at a lower rate. I had my loan for a year with them and applied to refinance at a lower rate. Man, they shut that down in... Read more

Was this review helpful? 1 1

     

I called them asking them for seven more days on my loan because of a check issue with my job they said ok and that it was fine after never being late or missing a payment they still TRYED to come repo my car the day before I could pay them but they didn't know I was in the car because of the tent I pulled off on the repo man then they call me and ask why I do it so I told them why the man got... Read more

Was this review helpful? 3 3

     

To make a long story short, I am a cancer patient and back in July I spoke with a agent and explained to her my condition she stated to me that I could apply for a deferred payment if I just pay the late fees so I did. So I was thinking that since she had told me that I had the deferred payment I thought it was all done and my payment wasn't due until Sept 15. So on August 17 I received a call... Read more

Was this review helpful? 7 3

     

I see that some of Car Finance people read these messages and hit the red arrow....Well just to let you know the car you took. Was nothing I have another one 3 days later 2013 Dodge Charger great deal on it too. And I wouldn't finance a dog through you all and if you keep on your going to be in for a big surprise. I will listen to my attorney because I was gonna get ganster with Ed Pointer who is... Read more

Was this review helpful? 12 5

     

My wife work got slow and everything was on me and I did what I could do spoke with Ed Pointer on the 25th made the payment on the 25th. Car Finance picked up the car on the 28th and it became a joke around the office. I called Ed back and he was supose to be helping me but did nothing but had me talk to a guy name Matthew who was very rude and began to talk like he wanted to take it to the... Read more

Was this review helpful? 7 9

     

I JUST PURCHASED A VEHICLE THROUGH CARFINACE. THIS IS THE BEST EXPERIENCE EVER. THE LOAN PROCESS WENT SMOOTHLY!!! I JUST LOVE THE LOAN STAFF. ESPECIALLY BECKY BOYD. SHE ASSISTED ME EVERY STEP OF THE WAY. THE DEALERSHIP I PURCHASED MY VEHICLE FROM TRIED GIVING ME A HARD TIME BUT THE LOAN OFFICERS STEP RITE IN AND TOOK COMPLETE CONTROL!!! I DIDN'T HAVE TO WITH THE DEALERSHIP OTHER THAN PICKING OUT... Read more

Was this review helpful? 6 9

     

Have been late on payment 2 days and already have calls from Carfinance people! Have loan with them for 1 yr now and it's been a hustle with there calling constantly and threatening if no payment is made within certain time they will have to take further action! Belive me if I had a different company to take my loan I will do it in a heart beat! ! This company is a hustle and customer service... Read more

Was this review helpful? 7 1

I got a letter from this company today and after reading all these bad reviews I don't want to hear from them anymore Add comment

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