• Bad customer service2 votes
  • Rude loan officer2 votes
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I hate this company. I have made 2 years of on time payments. Then I got laid off. I called to see what arrangements they can work out with me. I talked to their customer service rep, who submitted a claim for me to have my case reviewed. I was told to call back after 2 days. When I called back, they said they could not make any payment arrangements with me unless I was employed. I should... Read more

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I asked to speak to a supervisor and the rep before putting me on hold was all ready talking trash about me, so I could hear. This was all because I didn't want to pay a fee (to them) for paying my bill with them. I have never seen such a bunch of unknowable reps in my life, I am guessing they don't have to pass any sort of hiring process. Stay away from this *** of a company, go with a large... Read more

Was this review helpful? 1 2

Worse financing company for a car! If a dealer advises you your financing is through the this company walk out of the dealer! From customer service to repo-ing an up-to-date car that was never late and then made me pay the repo fees for their mistake! Ridiculous! Add comment

I applied for a car loan and was approved. I don't have good credit and was given an interest rate of 14.85% on the approved amount of $23,700 over a period of 72 months. When I logged into my account to view what documentation needed to be uploaded, my account reflected the approved borrow amount ($23,700) at $502/month for 72 months. In the end I would've paid approximately $13,000 in... Read more

Was this review helpful? 5 5

We had a truck financed through CF. I made some errors and the truck was repoed. I called the very next day to catch the car payments up and pay the repo fees. Seems they accelerated the payments and would only return the car if we paid off the entire balance. What jerks. Rude employes and not willing to help at ALL. They also said I never called to discuss payment arrangements. They are... Read more

Was this review helpful? 7 7

These dum *** have the worse website ever. You can only upload one document PERIOD! Which if you are like me and u have to show three months worth of the same payment you will need to upload three or more pages. I also have a second form of income which for some reason is still being reviewed right now like they have a finger up there *** and they dont do jack *** all day. Im really pissed... Read more

Was this review helpful? 0 1

I've noticed that from each of the monthly $308.88 payments only about $100 are being decucted from the principal (total balance). Has this happened to anyone else? Add comment

Pre-screening is literally only based on the score itself, not the contents of your credit report. They can't look at the details without your permission. For instance, I have a 590, which would technically make me eligible, but if they look at my report and see that I still owe a bunch of people money and haven't paid, they're going to deny me. On the other hand, if they see I have a 590 and I... Read more

Was this review helpful? 2 5

got a letter that said I been pre selected to apply for refinance. According to information obtained from my credit report. I put in a application only because they said in the letter that they checked my credit. I was told that I would receive a e mail regarding my application. Never did receive one. Finally I called and told I was declined. If there was any problem with my credit they would... Read more

Was this review helpful? 5 1


You do realize you're dealing with a company that specializes in financing automobiles to people with less than perfect credit, right? You really can't expect to get the red carpet treatment when you do not deserve the red carpet treatment. If you had a 750+ credit score then you wouldn't need CarFinance, now would you? As for the late payment and any verbal agreements you had made with the... Read more

Was this review helpful? 9 19

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