Carfinance Complaints and Reviews

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Carfinance
Main address:
(800) 900-5150, , loanhelp@carfinance.com
  • 13+2 mobile complaints
  • $47.2K claimed losses
  • $3.2K average
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I JUST PURCHASED A VEHICLE THROUGH CARFINACE. THIS IS THE BEST EXPERIENCE EVER. THE LOAN PROCESS WENT SMOOTHLY!!! I JUST LOVE THE LOAN STAFF. ESPECIALLY BECKY BOYD. SHE ASSISTED ME EVERY STEP OF THE WAY. THE DEALERSHIP I PURCHASED MY VEHICLE FROM TRIED GIVING ME A HARD TIME BUT THE LOAN OFFICERS STEP RITE IN AND TOOK COMPLETE CONTROL!!! I DIDN'T HAVE TO WITH THE DEALERSHIP OTHER THAN PICKING OUT... Read more

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Have been late on payment 2 days and already have calls from Carfinance people! Have loan with them for 1 yr now and it's been a hustle with there calling constantly and threatening if no payment is made within certain time they will have to take further action! Belive me if I had a different company to take my loan I will do it in a heart beat! ! This company is a hustle and customer service... Read more

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I got a letter from this company today and after reading all these bad reviews I don't want to hear from them anymore Add comment

I appreciate reading everyone's issues with Car finance. I filed bankruptcy discharged 6 months ago and ws paying 23% interest. After paying $2000 in monthly payments I still owed the same amount that I financed my vehicle for, so when car finance offered to refinance at 9% I jumped on it. I am waiting for them to finish the psperwork and payments to begin with them, but with reading everyone's... Read more

Was this review helpful? 13 0

I recently refinance my auto loan thru car finance .com and the process went relatively smoothly. I was told to set up a reoccuring ach out of my checking account on line. I was notified that the ach was made and given a conmfirmation # with the last four digits of my checking account #. I realizes right away that the last four numbers were incorrect. I contacted customer service and explained to... Read more

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My husband lost his job so I asked for 30 days to pay my account in full. I told them I was living in my vehicle with my kids. They do not care. The representative placed me on hold then returned to the line laughing hysterically and having a personal conversation about her personal life. Then she hung up on me. When I called back I got a different rep who told me to take my things and children... Read more

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Carfinance.com repossessed my car when I was never late on payment and never missed payment now I have to go through all this work at pay extra now because they made the mistake and not willing to work with me so I am going to pay the whatever bs they are saying then take them to court and reporting them to the secretary of the state in Illinois for poor practices Add comment

my family hit hard times and I lost my job, my husband disabled filed bankruptcy, but when I was making more than enough money to pay for a chapter 13. I lost my job and therefore had to dismiss the bankruptcy, carfinance was right there with their hands out saying I owed them 3000 by the end of the week. I couldnt pay it. so they exclaimed I could give the car back and they will sell it for as... Read more

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Horrible customer service, for one !! I have been a customer of theirs for a year and a half, never late on any of my payments. I am in between jobs right now and asked for a deferred payment for the last 2 months and have been denied both times. These people have no compassion nor do any of the ones I've spoken to have any customer service skills at all. I would rather take the bus than have... Read more

Was this review helpful? 9 5

I received a letter stating I was approved to refinance my car for a lower interest rate and lower payment. I have sub-par credit, and had to finance for a high interest rate a year ago. After making all my payments on time, never missed a payment (with another company) I received information from CarFinance. They ask for the activation code, told me I was approved to refinance for 54 months... Read more

Was this review helpful? 22 4
 
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