Carfinance Complaints and Reviews

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Carfinance
Main address:
(800) 900-5150, , loanhelp@carfinance.com
  • 17+2 mobile complaints
  • $64.6K claimed losses
  • $3.4K average
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I called them asking them for seven more days on my loan because of a check issue with my job they said ok and that it was fine after never being late or missing a payment they still TRYED to come repo my car the day before I could pay them but they didn't know I was in the car because of the tent I pulled off on the repo man then they call me and ask why I do it so I told them why the man got... Read more

Was this review helpful? 2 0

     

To make a long story short, I am a cancer patient and back in July I spoke with a agent and explained to her my condition she stated to me that I could apply for a deferred payment if I just pay the late fees so I did. So I was thinking that since she had told me that I had the deferred payment I thought it was all done and my payment wasn't due until Sept 15. So on August 17 I received a call... Read more

Was this review helpful? 6 2

     

I see that some of Car Finance people read these messages and hit the red arrow....Well just to let you know the car you took. Was nothing I have another one 3 days later 2013 Dodge Charger great deal on it too. And I wouldn't finance a dog through you all and if you keep on your going to be in for a big surprise. I will listen to my attorney because I was gonna get ganster with Ed Pointer who is... Read more

Was this review helpful? 10 4

     

My wife work got slow and everything was on me and I did what I could do spoke with Ed Pointer on the 25th made the payment on the 25th. Car Finance picked up the car on the 28th and it became a joke around the office. I called Ed back and he was supose to be helping me but did nothing but had me talk to a guy name Matthew who was very rude and began to talk like he wanted to take it to the... Read more

Was this review helpful? 4 6

     

I JUST PURCHASED A VEHICLE THROUGH CARFINACE. THIS IS THE BEST EXPERIENCE EVER. THE LOAN PROCESS WENT SMOOTHLY!!! I JUST LOVE THE LOAN STAFF. ESPECIALLY BECKY BOYD. SHE ASSISTED ME EVERY STEP OF THE WAY. THE DEALERSHIP I PURCHASED MY VEHICLE FROM TRIED GIVING ME A HARD TIME BUT THE LOAN OFFICERS STEP RITE IN AND TOOK COMPLETE CONTROL!!! I DIDN'T HAVE TO WITH THE DEALERSHIP OTHER THAN PICKING OUT... Read more

Was this review helpful? 4 3

     

Have been late on payment 2 days and already have calls from Carfinance people! Have loan with them for 1 yr now and it's been a hustle with there calling constantly and threatening if no payment is made within certain time they will have to take further action! Belive me if I had a different company to take my loan I will do it in a heart beat! ! This company is a hustle and customer service... Read more

Was this review helpful? 5 0

I got a letter from this company today and after reading all these bad reviews I don't want to hear from them anymore Add comment

     

I appreciate reading everyone's issues with Car finance. I filed bankruptcy discharged 6 months ago and ws paying 23% interest. After paying $2000 in monthly payments I still owed the same amount that I financed my vehicle for, so when car finance offered to refinance at 9% I jumped on it. I am waiting for them to finish the psperwork and payments to begin with them, but with reading everyone's... Read more

Was this review helpful? 23 4

     

I recently refinance my auto loan thru car finance .com and the process went relatively smoothly. I was told to set up a reoccuring ach out of my checking account on line. I was notified that the ach was made and given a conmfirmation # with the last four digits of my checking account #. I realizes right away that the last four numbers were incorrect. I contacted customer service and explained to... Read more

Was this review helpful? 7 0

     

My husband lost his job so I asked for 30 days to pay my account in full. I told them I was living in my vehicle with my kids. They do not care. The representative placed me on hold then returned to the line laughing hysterically and having a personal conversation about her personal life. Then she hung up on me. When I called back I got a different rep who told me to take my things and children... Read more

Was this review helpful? 6 1

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